Legal
Welcome to Luvart. These Terms of Service govern your access to and use of the Luvart platform, mobile application, and all related services provided by The Luvart Platforms (Pty) Ltd ("Company," "we," "us," or "our"), a company registered in the Republic of South Africa.
By creating an account or using Luvart, you agree to be bound by these Terms, our Privacy Policy, and our Community Guidelines. If you do not agree, you may not use the platform.
| Market | Minimum Age | Legal Basis |
|---|---|---|
| South Africa | 13 years | POPIA |
| India | 18 years, or 13 with verifiable parental consent | DPDP Act, 2023 |
| Mexico | 13 years | LFPDPPP |
| Indonesia | 13 years | PP 71/2019 |
| All other markets | 13 years, or age of digital consent in your jurisdiction | Applicable local law |
You are solely responsible for maintaining the confidentiality of your account credentials, all activity that occurs under your account, and ensuring your account information is accurate and current. Notify us immediately at khomotjo.ngobeni@luchsia.com if you become aware of any unauthorised access.
You may not create multiple accounts to evade enforcement actions or misrepresent your identity. Luvart is built on authentic identity and community trust.
You retain full ownership of all content you post on Luvart. This includes your photos, videos, written posts, audio recordings, indigenous language clips, and any other cultural material you share. Luvart does not claim ownership of your content or your cultural heritage.
By posting content on Luvart, you grant The Luvart Platforms (Pty) Ltd a limited, non-exclusive, royalty-free, worldwide, revocable licence to host, store, display, reproduce, and distribute your content solely for the purpose of operating the Luvart platform. This licence terminates when you delete the content or your account.
Your content will never be contributed to Setso or used for cultural preservation purposes without your explicit, separate, informed consent. This consent is entirely voluntary and can be withdrawn at any time through your account settings.
Your content — including cultural stories, voice recordings, and indigenous language clips — will not be used to train external artificial intelligence systems or large language models without your explicit, separate, informed consent.
You agree not to post content that is unlawful, defamatory, or fraudulent; promotes or incites violence or hatred; involves unauthorised use of sacred cultural symbols; infringes intellectual property rights; contains sexually explicit material; or endangers minors in any way.
You agree not to scrape or harvest content from Luvart by automated means, use bots to create accounts or generate engagement, attempt to circumvent Luvart's security systems, or reverse engineer any part of the platform.
Luvart offers a Premium subscription with enhanced features including: Verified Badge, End-to-End Encrypted Messaging (Signal Protocol, in development), Advanced Profile Analytics, High-Quality Media Downloads, and Early Access to new features.
Premium subscriptions are billed on your selected cycle (monthly or annually). We reserve the right to change subscription pricing with 30 days' notice to existing subscribers.
You may cancel your Premium subscription at any time through your account settings or app store. You will retain access to Premium features until the end of your current billing period. No partial refunds are issued for unused time, except where required by applicable consumer protection law.
Luvart's core features — Cultural Stories, Cultural Circles, the Culture Exchange Feed, and indigenous language preservation tools — remain free and will continue to be available to all users. Premium is an enhancement, not a paywall.
All rights, title, and interest in and to the Luvart platform — excluding user-generated content — are the exclusive property of The Luvart Platforms (Pty) Ltd. You may not copy, reproduce, modify, or reverse engineer any part of the platform without our prior written consent.
Luvart's platform is built and operated on infrastructure provided by Luchsia, a wholly-owned subsidiary of The Luvart Platforms (Pty) Ltd. Your contractual relationship is with The Luvart Platforms (Pty) Ltd, not with Luchsia.
We reserve the right to remove content, issue warnings, suspend accounts, or permanently remove users who violate these Terms or our Community Guidelines.
All moderation decisions may be appealed. The appeals process is described in our Safety and Security FAQ.
You may delete your account at any time through the app settings. Upon deletion, your data will be handled in accordance with our Privacy Policy.
We reserve the right to suspend or terminate your access to Luvart without prior notice if you violate these Terms, pose a security risk, engage in fraudulent or illegal conduct, or are required to be removed by applicable law.
Luvart is provided "as is" and "as available" without warranties of any kind, express or implied.
To the maximum extent permitted by applicable law, The Luvart Platforms (Pty) Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded by law.
Nothing in these Terms is intended to exclude or limit rights you have under mandatory consumer protection laws, including South Africa's Consumer Protection Act 68 of 2008.
You agree to indemnify and hold harmless The Luvart Platforms (Pty) Ltd from any claims, damages, losses, and legal fees arising from your breach of these Terms, your violation of the rights of any third party, or content you post on Luvart that gives rise to a legal claim.
Contact us at khomotjo.ngobeni@luchsia.com with subject line DISPUTE — [your username]. We will respond within 14 days.
If direct negotiation fails within 30 days, either party may refer the dispute to mediation administered by the Arbitration Foundation of Southern Africa (AFSA).
If mediation is unsuccessful, disputes may be referred to the competent courts of the Republic of South Africa.
These Terms are governed by the laws of the Republic of South Africa, without regard to conflict of law principles.
When we make material changes, we will notify you through the app or by email at least 14 days before the changes take effect. Continued use of Luvart after the effective date constitutes acceptance.
The Luvart Platforms (Pty) Ltd
Attention: Legal
Email: khomotjo.ngobeni@luchsia.com
Website: luvart.luchsia.com